When Liberty Tax, a tax preparation franchise, lost two different SAN caches within two hours of each other in the middle of tax season, Senior DBA Cristin Flick called upon Solvaria to help. Every minute Liberty Tax’s backend servers were down they were losing business, so it was important for the issue to be resolved quickly and correctly. Solvaria’s team was already monitoring and maintaining Liberty Tax’s database environment, so they were able to jump in and immediately start helping. All of the team leads involved with the environment jumped on to a 24/7 conference line and decided to fall over to the Azure DR site that Solvaria helped build. Because of Solvaria’s expertise in how Liberty Tax’s data flowed and how to bring that data back online, the issue was able to be resolved after 4 days of 24/7 support.
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